Welcome to Batom. We respect your privacy and are committed to protecting your personal information when you use our website, browse grocery products, place orders, or contact our team.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use Batom, we may collect the following information:

• Account Information: Your name, mobile number, email address, and login details when you register or sign in.
• Delivery Information: Your delivery address, contact number, and other details required to deliver your order.
• Order Information: Grocery products purchased, cart items, order history, quantities, prices, and order status.
• Payment Information: Payment method, transaction reference, and payment status, as applicable. Payment details may be handled by third-party payment providers.
• Technical Information: Information such as browser, device, and usage data may be collected to operate and improve our website.

2. How We Use Your Information

We use your information to:

• Create and manage your Batom account.
• Process your cart, orders, payments, and deliveries.
• Send order confirmations and delivery updates.
• Respond to customer queries and complaints.
• Improve our products, services, and website experience.
• Prevent fraud, misuse, and unauthorized activity.
• Meet applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain your session, remember preferences, support cart functionality, and understand website usage. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

4. Sharing of Information

We do not sell your personal information. We may share relevant information with trusted third parties when necessary, including:

• Delivery partners to deliver your grocery orders.
• Payment providers to process transactions.
• Technology and hosting providers to operate our website.
• Authorized parties where disclosure is required by law.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain order records, resolve disputes, and comply with applicable legal requirements. Information may be deleted or anonymized when it is no longer required, subject to legal obligations.

7. Your Privacy Rights

Subject to applicable law, you may request access to or correction of your personal information. You may also request deletion of your account or personal information where applicable. Some information may need to be retained to complete orders or meet legal requirements.

8. Children's Privacy

Batom is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us.

9. Third-Party Services

Our website may use third-party services for payments, delivery, analytics, or other functions. These services may process information under their own privacy policies and terms.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updated version will be published on this page with its revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact the Batom team using the contact details provided on our website.